Founded in 1995, Alternative is a fashion lifestyle brand best known for comfort, simplicity and our commitment to sustainability. Through innovative apparel design and involvement in purposeful causes, we aim to connect people, inspire creativity, and catalyze change.

When you work at Alternative, you join a community, not a department. You become an outlier within the fashion industry because others don't have to fail for you to succeed.  Alternative is a company of entrepreneurs who are driven by passion, not job descriptions, where you can contribute to something you're proud to wear--on your body and your résumé.

The Sales Support and Ops Coordinator will be responsible for the overall process and fulfillment of our highest volume Off-Price Key Account orders to ensure on time deliveries to our customers while growing the business through quality products and excellent customer service. Working with Account Executives, the Value Added Services Team, and customers, the Sales Support and Ops Coordinator will help manage, track, and communicate the status of our orders through shipment. This position reports to the Sales Support and Ops Supervisor.

• Oversee account setup and review of Vendor Guides
• Ensure orders are properly entered and managed, Account Executives & Showrooms are supported, and customer service metrics are met
• Confirm customer ship windows are met for stock and custom orders
• Support sales for off-price channel, including custom, ATS, and drop ship programs
• Manage, track, and communicate the status of open orders with Account Executives and customers
• Work with Purchasing and Planning to ensure product arrives to meet the customer’s ship window
• Track shippable orders per month and forecast invoiced dollars to roll into departmental shipping plan
• Track and reconcile open chargeback deductions
• Recommend solutions for process improvements
• Ad hoc reporting for Sales and Operations executives

• Bachelor's degree or equivalent is require
• Retail experience is required with an understanding of Retail Buying from inception through production and delivery
• Knowledge and understanding of Retail Math
• EDI experience is strongly preferred
• Experience working with EDI portals like DI Central or GXS a plus
• Highly self-motivated, independent, and able to quickly adapt to unique situations
• Proven track record of problem solving, increasing efficiencies in a production/operational environment, and analytical skills
• Excellent decision-making and time-management skills, with a proven track record of juggling priorities and successfully meeting multiple deadlines
• Excellent verbal and written communication skills
• Proficiency with MS Office suite (Word, Excel, Power Point, etc.) required; knowledge of OneNote highly preferred

An Equal Opportunity Employer, including disabled and veterans.

Only applicants requiring reasonable accommodations for any part of the application and hiring process should contact us directly: 

Telephone:  877-933-5553

Email: HBI_TA@hanes.com