• Accounts Receivable Associate - Manhattan, KS

    Job Locations US-KS-Manhattan
    Posted Date 2 weeks ago(5/9/2018 10:10 AM)
    Pos. Type
    Full Time Regular
    Pos. Category
    Due Date
    Consider Visa sponsorship?
    Location : Street
    520 McCall Road
    Location : Zip
  • Overview

    The Accounts Receivable Associate is responsible for establishing and maintaining working relationships with our customers by communicating via email and telephone. This position will provide effective customer service for all internal and external GTM Sportswear customers by utilizing in-depth knowledge of company billing and invoicing information and procedures.


    • Ensures professionalism and politeness with every customer by assisting them with their questions or concerns regarding placed orders, invoicing, and billing
    • Directs customers to appropriate department based on the specific request or situation
    • Communicates with supporting departments to ensure continuous customer satisfaction
    • Communicates with appropriate staff or supervisor when concerns or issues arise
    • Corresponds with customers by phone, email, and voicemail
    • Participates in call evaluations
    • Completes position specific training plan, and engages in continuous development utilizing a developmental plan
    • Upholds GTM’s Vision, Mission, and Values by “Making it Personal” during every interaction and process with all departments and team members
    • Works with all departments, and all employees, to uphold company values of delivering a dedicated, caring team, driven by passion and integrity
    • Enter customer refunds into refund database
    • Update tax exempt status of customer accounts
    • Process customer credit card payments
    • Completes customer account analysis and resolution


    Minimum Education and Experience Required:

    • High School Diploma or equivalent
    • 6 months to one year of related customer service experienced preferred
    • Comfortable with a team-based work structure; ability to remain flexible to change within the work environment and scope of responsibility
    • Working knowledge of MS Office (Word, Excel, Outlook)
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to work independently on assigned tasks as well as to accept direction on given assignments
    • Ability to work collectively with a team

    To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.


    EOE/AA: Minorities/Females/Veterans/Disabled.

    Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:    

    Telephone: 877.999.5553

    Email: HBI_TA@hanes.com


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