Sr. Manager Customer Development

US-NY-New York City
3 days ago(12/13/2017 2:19 PM)
Pos. Type
Full Time Regular
Pos. Category
Due Date
Consider Visa sponsorship?


This position is responsible for directing and managing (owning) a very aggressive customer growth opportunity with Urban Outfitters and the Champion Specialty business. This individual will be responsible for developing, executing and driving well thought-out sales and marketing strategies across a complex product platform that delivers accelerated sales and profit growth. Individual must be a self-starter, a collaborator, a good communicator and have the leadership abilities to lead a team.


  • Initiate, develop and facilitate sales and marketing strategies that increase HbI’s assortment, sales and profit at Urban Outfitters.  
  • Owns the Champion lead role in customer management at Urban Outfitters.  
  • Individual needs to have an entrepreneurial spirit with the ability to be creative, to be a problem solver and think outside of the box. 
  • Exhibits keen understanding of the marketing and sales process with the ability to develop, implement and communicate well thought out strategies to improve profitably and drive HbI businesses. 
  • Accountability for continuous and comprehensive sales action plans to achieve goals – display ability to execute short term and long-term opportunities in managing results. 
  • Responsible for product sell-in, assortment management, item set-up, forecasting and sales to meet/exceed Hbi financial metrics. 
  • Must quickly develop an understanding of Urban Outfitters processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners to drive incremental business. 
  • Conduct business reviews with cross-functional Hanesbrands teams, including but not limited to, marketing, forecasting, planning, customer service, and design/merchandising. 
  • Development and management of the trade and budget plans to effectively delivery growth and profit. Includes over-sight of markdown, advertising, and marketing budgets specific to business category. 
  • Develop monthly, quarterly and annual financial and sales plans. 
  • Lead quarterly product reviews, assortment plans and account sell in meetings.
  • The job requirements needed to effectively execute the responsibilities of this role include:
    • High-level market analysis/competitive insight;
    • High-level account sales analysis;
    • Strong product knowledge including account level productivity metrics;
    • Product selling strategy/formulation;
    • Promotion selling strategy / formulation


Minimum Education and Experience Required: 


  • Bachelor’s degree required; MBA preferred.
  • Minimum 5 years sales, retail buying, or marketing experience in the apparel industry and/or CPG experience.
  • Excellent negotiation and problem solving skills required.
  • Strong communication skills (oral and written), including excellent presentation skills.
  • Financial Acumen; must fully understand retail scorecard drivers, and be able to manage detailed analytics
  • Possess strong tactical skills; able to manage detailed execution plans, both internally and externally
  • Proven ability to build strong business relationships.
  • Travel required.



To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status


EOE/AA: Minorities/Females/Veterans/Disabled

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:  

Telephone: 877.999.5553

Email: HBI_TA@hanes.com


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