• A/R & Collections Specialist

    Job Locations US-GA-Norcross
    Posted Date 6 days ago(11/8/2018 3:33 PM)
    Pos. Type
    Full Time Regular
    Pos. Category
    Due Date
    Location : Street
    1650 Indian Brook Way
    Location : Zip
  • Overview

    Founded in 1995, Alternative is a fashion lifestyle brand best known for comfort, simplicity and our commitment to sustainability. Through innovative apparel design and involvement in purposeful causes, we aim to connect people, inspire creativity and catalyze change.

    When you work at Alternative, you join a community, not a department. You become an outlier within the fashion industry because others don't have to fail for you to succeed.  Alternative is a company of entrepreneurs who are driven by passion, not job descriptions, where you can contribute to something you're proud to wear--on your body and your résumé.

    The AR and Collections Specialist is responsible for managing the AR Aging customer balances including handling all collections functions, reconciling and resolving issues on customer accounts and making collections calls. The position will work collaboratively with the accounting, customer experience and sales teams.


    • Releasing orders- new customer orders are released multiple times a day.
    • Customer accounts should be researched before releasing a new order to ensure that their account is current and that they will not exceed their credit limit.
    • Send email notifications to customers whose credit card has declined and update order with new card information if need be.
    • Review and manage the AR Aging report- a new report will be run a minimum of once weekly. Customer balances over 60 days should be kept to a minimum. Provide explanations of past due balances to AR Manager as requested.
    • Reconciling customer accounts- customer accounts should be reconciled with all payments completely and accurately applied to invoices and notes should be kept with the status of past due items.
    • Collections- contact customers directly as needed to resolve past due balance or payment application issues.
    • Write off requests- prepare write-off requests as needed for any uncollectable balances.
    • Process customer refunds and check requests in a timely fashion.
    • Posting all cash receipts daily- run the intraday bank report and post all receipts including check deposits, wires, lockbox and any other bank credits.
    • Payments should be correctly applied to the customer account the same day that payment is received (as needed).


    • Strong communication skills (verbal and written) with colleagues and customers.
    • Strong basic math skills (effectively able to reconcile bank activity and customer accounts and provide accurate calculations).
    • Problem solver- is able to identify and resolve issues independently.
    • Accurate and Reliable – Delivers high level of accuracy with internal and external customer correspondence. Accepts personal responsibility and follows through.
    • Collaborative- works well in collaboration with colleagues and other team members to resolve issues.
    • Performance oriented – achieves measurable results.
    • Respectful – respects other team members and customers.
    • Proficient in Microsoft Word Suite (Word, Excel, Access, Outlook)
    • Has experience working with QlikView, HubSpot, and Magento
    • Knowledgeable of Infor Smart Office / M3

    An Equal Opportunity Employer, including disabled and veterans.

    Only applicants requiring reasonable accommodations for any part of the application and hiring process should contact us directly: 

    Telephone:  877-933-5553

    Email: HBI_TA@hanes.com


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